Billing and the free trial
How the 14-day trial works, how each store type is billed, how to cancel, and what happens to a published app when a plan lapses.
There is one plan per app, with everything included. Every app starts with a 14-day free trial.
The trial
Every app starts with a 14-day free trial. You are not charged during the trial, and cancelling before it ends costs nothing. A store that has already used its free trial starts a subscription straight away.
The Plan page shows the days left and the date of the first charge.
How you are billed
- Shopify stores pay on their Shopify bill: approve the charge on Shopify's confirmation page, and it appears on your regular Shopify invoice.
- Other stores in India pay in INR through Razorpay (UPI or cards).
- Stores elsewhere pay in USD through Paddle (cards or PayPal).
Prices are on appfromshop.com/pricing. Billing is monthly and renews automatically.
Cancelling
Cancel any time from the Plan page of the app. A paid plan stays active until the end of the month you have paid for, with no further charges; cancelling during the trial locks the designer right away and you are never charged. The cancellation and refund policy has the details.
If a payment fails or a plan lapses
Your dashboard locks when a plan is cancelled, expired or past due. Shoppers keep using the published app for 2 more days; after that the app shows a "taking a short break" screen with a link to your website until the subscription is running again. Your design, settings and installs are all kept, and restarting the subscription brings the app back within minutes, without an app store update. We email you before each of these steps.
Frequently asked questions
Does the plan include push notifications and both app stores?
Yes. One plan per app includes iOS and Android, push notifications, automations, in-app campaigns and every design feature. The only costs outside AppFromShop are Apple's and Google's developer programs.
Can I change the email on my account?
Contact support from the email you sign in with and tell us the new address.
I was charged after cancelling.
A paid month is not refunded when you cancel; the plan runs to the end of that month and then stops. If you see a charge after that date, contact support with the invoice and we will sort it out.
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Related articles
- Design your app: templates, brand, screens and navigationWhere everything lives in the designer and how templates, the brand kit, sections, the tab bar and dark mode fit together.
- Getting started with AppFromShopFrom sign-up to your store's app running on your own phone: connect a store, pick a template, make it yours, preview, publish.
- Connect your Shopify storeInstall AppFromShop on your Shopify store, open it from the Shopify admin, and understand what the app reads from your store.
- Publish your design, and when you need a new buildPublishing sends a signed design to every installed app in moments. Builds are only for the stores and for new app versions.
Still need a hand?
Open a ticket and a person from the AppFromShop team replies by email, usually within one business day. Signed in, your workspace and app come attached so we can start straight away.